Shipping policy

Fresh Flowers

Fresh flowers are available Auckland wide. Place orders by 1pm for same day delivery Wednesday - Friday or by 8:30am Saturday. Please note we cannot guarantee a delivery time. 

Pickup is available from our flower farm in Whenuapai, Auckland, Wednesday - Friday from 9:30am - 2pm. Place orders by 1pm for same day pickup. Please allow 1 hour after receiving your email confirmation before collection.

Flower Subscription

Flower subscriptions are available Auckland wide.  When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription frequency that you select.

Choose the date you would like your first delivery on the calendar provided on the product page. Your flowers will be delivered weekly or fortnightly from this date onwards. Please note we cannot guarantee a delivery time.

Your payment details will be stored securely and your subscription will automatically renew. Please contact us if you want to cancel or change your subscription at any time. 

 

Delivery Address

Please ensure you provide correct delivery details. We take no responsibility for an incorrectly supplied address.

If the courier is unable to locate the correct property or gain access to the property, the order will be returned to Willoughby Road Flower Farm for redelivery. We may charge an additional redelivery fee.

Please make sure you put the recipients contact number under delivery details. The courier will call the recipient if it is not safe to leave the flowers at the address.

 

Care of Your Flowers

Your flowers should last for 4-7 days - please see these tips to keep them looking their best.

1. Use a clean vase.
2. Cut the stems at a 45-degree angle, under running water if possible. This creates a wide opening to the xylem (where the flowers drink up water) and keeps air bubbles to a minimum so they don't block the water pathways.
3. Keep away from fruit. Fruits produce ethylene, which tells a plant to ripen, and that will shorten the life span of your flowers.
4. Keep away from direct sunlight, drafts and air-conditioning.
5. Maintain adequate water levels and change the water completely every two days.