Terms & Conditions

When contracting with Willoughby Road Limited, (T/A “Willoughby Road”), the hirer or purchaser of goods and services, hereinafter referred to as the “Client”, agrees to purchase floral arrangements, hire “Hire Items” and purchase “Purchase Items” and services subject to the following conditions.

Deposit, Acceptance and Security Bond

A reservation deposit and security bond may be required to be paid to Willoughby Road under certain circumstances. Any form of payment to Willoughby Road is deemed as acceptance of all of the terms and conditions of this agreement, thereby confirming the Clients order. Where applicable, and at the sole discretion of Willoughby Road, the security bond will be refunded to the Client after the safe return and inspection of

all hire items. In case of loss or damage, Willoughby Road will deduct from the Security Bond the amount needed to replace lost or damaged items. If the loss or damage exceeds the amount of the security bond, The Client agrees to pay the additional costs charged by Willoughby Road for these losses and damages within 7 calendar days.

Willoughby Road may also charge for late return of any and all of the hired items.

A reservation deposit of 50% of the Total Invoice Value may be required to be paid to Willoughby Road to confirming acceptance of the terms and conditions of this agreement, thereby confirming the Clients order. All payments must be received by the due date on the invoice or the order may be cancelled at the sole discretion of Willoughby Road.

No order will be held or dispatched by Willoughby Road until all goods and services invoiced have been paid for in full.

Special Care

Willoughby Road supplies delicate and fragile items and arrangements that require special handling to avoid damage. Special attention needs to be paid to repackaging for safe return of hired items to avoid chipping, scratching and breakage. Please treat all hired items as you would your own and follow all specific packaging instructions carefully to avoid loss and damage that may be charged for.


All cheques are to be made payable to Willoughby Road and mailed to PO Box 275, Albany Village, 0755

Your remittance should include your name and the invoice number to be found on your invoice. Our banking details are:

Willoughby Road Ltd
02 0278 0290313 00

Your remittance should include your name as a reference with invoice number where applicable.

Delivery Fees

The Client agrees to pay all delivery charges if applicable.

The Client is responsible for repackaging of the hire items being transported back to Willoughby Road. Therefore if damage occurs due to improper packaging by the Client, the Client will be liable for the subsequent costs.

The Client must repackage all hire items in the original packaging in which they were delivered for safe return to Willoughby Road.

All collections from and returns to Willoughby Road are at Unit17, 46 Ellice Road, Glenfield, Auckland, unless otherwise agreed.

Hire of Linens, including Chair Covers

We must charge for all linen hired. It is however a good idea to order and pay for a little extra linen so that last minute changes in guest numbers and accidents can be handled without embarrassment. Please remove all food scraps from linen before bagging them. Linens must be kept dry. The Client will be charged for mildew resulting from poor handling and storage.

Limitation of Liability

Except where Willoughby Road is in breach of a guarantee in terms of the Consumer Guarantees Act 1993, the Hirer in entering into this contract acknowledges that in all other circumstances whatsoever Willoughby Road shall not be liable for direct or consequential damage, loss or expense whatsoever and howsoever arising (whether in contact or in tort) including that resulting from the negligence of Willoughby Road or arising by operation of law and whether suffered by the Client and/or third party for any amount that exceeds the amount actually paid by the Client to Willoughby Road pursuant to this contract.

If the Client is acquiring the services for the purposes of a business as defined in the Consumer Guarantees Act 1993, the provisions of that Act do not apply.

If the Client is purchasing goods rather than hiring them, then except as prohibited by law, all guarantees in respect of the equipment, whether express or implied, are excluded.

If during the hire period, the Client moves, adjusts, rearranges or removes floral displays installed by Willoughby Road, Willoughby Road accepts no liability whatsoever for any loss, damage or injury sustained by the Client, or any other parties resulting from such activities.

Floral Centrepieces, Bouquets and Botanical Displays

Flowers and fresh botanicals quoted and supplied by Willoughby Road are seasonal and subject to the vagaries of nature and occasionally may not be available. Therefore Willoughby Road cannot guarantee that the products ordered will in fact be to the exact specification requested. Willoughby Road will always endeavor to meet the Client’s specification for floral work but accepts no liability for losses where this is not possible due to weather, transport, handling or other factors beyond our control.

We recommend that the Client discusses alternatives with us at the time of quoting and ordering to cover such an eventuality. If your requirements are for imported botanicals, your order is exposed to additional risk in terms of timely delivery, quality and cost.

Additional Terms

The rental period for hired items is for 5 calendar days unless stipulated otherwise.

Late returns will be charged for at a full additional hire. In such cases, an additional $50 surcharge per day may be charged at the sole discretion of Willoughby Road.

Penalty charges may apply for cancellation of entire order. If the order is cancelled within 14 calendar days of the event, the Client will be invoiced for 50% of the total value of the invoice.

Unpaid invoices will be handed over for collection and all collection costs will be added to the overdue invoices for the Client’s cost.

Images provided to the Client by Willoughby Road are protected by copyright and are the property of Willoughby Road and its agents and may not be used, copied, published or distributed without the express consent of Willoughby Road.